Maintenance and support from a team you can reach

Maintenance is the scheduled work that keeps a site current, and support is a person who answers when something goes wrong.

Start a project

A woodshop owner typing on a laptop at his bench among chisels and clamps

Most maintenance goes unnoticed

Week to week, maintenance looks like nothing happening. Updates go out and then get checked, so forms still submit, logins still work and checkout still charges.

Content changes go out when you send them, and odd behavior gets fixed before it becomes the reason a customer gave up.

Rowanwell Family Health

New patients fill out their forms through a secure link, and by morning the answers are a one-page summary in the chart. Rowanwell is a company we invented, so we could build its website and back office in full.

Open the Rowanwell build

Two kinds of attention

Maintenance

Platform and plugin updates, applied deliberately
Checks after every update, from forms to payments
Content and seasonal changes you send our way

Support

Something looks broken and needs eyes now
A change that has to go out this week
An emergency, handled like one

When something breaks

You tell us
You write to us and a person on the team reads it, with no ticket portal to get through first.
We find the cause
We reproduce the problem and trace it to its source, whether that’s a bad update, a changed API, an expired key or a hosting fault.
We fix it and write it up
You get the fix and a clear account of what broke and what it affected, written so you can forward it to anyone.
We make a repeat less likely
If a check or a monitor would have caught it earlier, we add one.

Hours that move the site forward

Within a care plan, the hours that cover fixes can also push the site forward, like a landing page for the spring season or a new integration when you switch CRMs. When we notice a page visitors abandon, we bring it to you with a recommendation.