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Three words from the driver, and the truck’s whole history on the ticket

Draywick Fleet Service is a truck shop we invented. One defect on unit 214 runs from the yard at 6:12 pm to a bay at 7:00 am.

A mechanic in blue coveralls checking a rugged tablet in a repair shop, cars on lifts behind him

Before: most of a morning

A service writer rebuilt each truck’s history by hand from door-pocket paper and invoice folders.

Now: three minutes

The ticket arrives with the truck’s history on it and the warranty claim already drafted.

Built for a fleet in a hurry

Draywick’s site puts the defect report first, so a driver can file one from the yard in a few words. Each part of the page has one job for the shop.

The top bar is built for the yard

The services, the defect line and the report button, all in reach before anyone scrolls.

One promise, one field

Trucks back on the road, and a field that asks for the unit number and what the driver heard.

Services named the way fleets buy

PM programs, defect repair, wheel ends and DOT inspections, each with one plain line.

Proof from people who run trucks

A supervisor, an ops manager and a shop manager, each naming what changed.

The close covers the boring trust

Every town it serves, DOT records and the after-hours defect line, with the button once more.

Draywick
  • PM programs
  • Defect repair
  • Inspections
  • Fleets
(708) 555-0136Report a defect

Trucks earn on the road, so we keep them there

Report a defect from the yard in a few words. We pull the truck’s history, catch repeat repairs and have the bay ready by morning.

Unit number, what you heardReport a defect

Thirty seconds from the yard, or call (708) 555-0136

Draywick Fleet Service, the illustration on its home page
6:12 pm, Unit 214

What fleets buy

  • Fleet PM programsMaintenance that follows each unit’s real miles and hours
  • Defect repairWrite-ups arrive with the truck’s history attached
  • Brakes, tires, wheel endsThe failures that ground trucks
  • DOT inspections and recordsAnnual inspections and a paper trail that stands up in an audit
  • They flagged my brake as a repeat and drafted the claim by morning
    Renata V., fleet supervisor, Alsip
  • The audit wanted the signature chain. One search
    Coleman H., ops manager, Elk Grove
  • By coffee the truck was grounded with its whole life attached
    Teddy S., shop manager, Bedford Park

Fleet service and DOT records for Chicagoland carriers

Report a defect

Serving Elk Grove Village, Bedford Park, Bolingbrook, Joliet, Franklin Park, Alsip, Romeoville and McCook

DOT inspections and recordsAfter-hours defect lineNight and weekend write-upsdraywickfleet.com

Every part of the page leads to the one thing the shop needs: a defect report it can act on.

What happens after the report

It looks up each unit by VIN, matches comebacks to the earlier repair and drafts warranty claims from old invoices for a service writer to approve.

The report finds the truck’s whole file

A driver reports unit 214 from the yard: brakes grinding, right front. Draywick matches it to the truck’s VIN and service file before anyone at the shop reads it.

The repair starts from the truck’s history, not a blank sheet.

Draywick6:12 pm

Defect report

From the yard

Unit 214. Brakes grinding, right front.

Photo attached.

DraywickInbox6:12 pm

Attached on arrival

Defect report

Unit
214, VIN matched
Defect
Right-front wheel end, out of service
History
41 invoices on file
Prior job
Same wheel end, 11,400 miles ago
  1. Work order openedGrounded until the repair is signed off

The warranty claim that was about to expire

The same wheel end was serviced 11,400 miles ago, and that part is still under warranty. So Draywick drafts the claim from the old invoice, three minutes after the report came in.

A part the shop would have paid for twice goes back under warranty.

Draywick6:15 pm

The comeback check, unit 214

  1. 6:13 pmHistory matchSame wheel end, 11,400 miles agoComeback
  2. 6:13 pmParts warranty checkedStill liveCovered
  3. 6:14 pmFrom the old invoiceDrafted
  4. 6:15 pmPart numbers, dates and mileageFilled inComplete

Comeback caughtThe warranty claim, ready for a service writer to send

Three signatures before the truck can roll

Federal rules need three signatures on a reported defect: the driver, the mechanic who fixes it and the next driver. Draywick collects them in order and keeps unit 214 off dispatch until all three are in.

An auditor can find the whole chain in one search.

Draywick

Sign-off, unit 214

Two to sign

Required by federal rule

  1. Driver write-up signed6:12 pm, at submit
  2. Repair certified by the mechanicMissing
  3. Next driver confirms the fixMissing
  4. Off dispatch until all three signIt goes back to dispatch on its own at the third signature

The shop opens with the job lined up

Unit 214 is in brake bay 1 with the tech who did the last job on that wheel end, and the parts are on the shelf. The night’s other write-ups are sorted by how urgent they are.

Planned overnight, before anyone unlocked the shop.

DraywickOffice7:00 am
  1. 7:00 amBrake bay 1, same tech as last time, parts on the shelf
  2. 9:30 amUnit 187PM due by miles, not the calendar
  3. 11:00 amUnit 452Tires, from an overnight write-up

How fast does your yard turn a truck around?

A person reads every request and replies within one business day.

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The Chicago skyline across Lake Michigan

The build starts there. Your units, your bays and your DOT files shape it.

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